Luxury Med Spa Policies

Medical Spa Booking Fee

We acknowledge that your time is just as valuable as ours. This policy will help ensure that we can assist in getting you scheduled in a timely manner, utilizing both yours and the providers’ time most effectively.

We request a $100 deposit for Medical Spa Consultations to be secured with a credit card upon scheduling the appointment.  This deposit will then be applied to your procedure. This fee will be forfeited if you do not show for your appointment or cancel/reschedule within a 24-hour period. We recommend reserving a future appointment upon completion of the current one so we can better accommodate your wishes.

We appreciate your understanding of our policy and look forward to delivering the highest level of service.

Spa Etiquette

Our spa environment is one of tranquility. Please respect all patients’ rights to privacy. Please maintain conversations at a considerate volume in all treatment areas.
Cell Phones
In consideration of guests, we ask that cell phones & electronic devices are turned off during the visit.
For the comfort of all our patients and following state laws, we are a smoke-free facility.

Spa Policy

Arrival Time

We recommend arriving at your scheduled appointment time if your intake paperwork has been completed prior to arrival. If your intake paperwork has not been filled out prior, we recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to complete the patient intake forms necessary to customize our treatments to your personal needs.

Cancellation/Reschedule Policy for Spa Services

Scheduled treatments are reserved especially for you. We require 24-hour advance notice to cancel or reschedule any service at no charge. Any changes or cancellations made after the 24-hour window are subject to a $100 charge. This will also apply if you do not show your scheduled appointment time. This charge must be paid prior to receiving any future services.

Standing Appointments
We are happy to schedule your requested spa service as a recurring appointment at your request and if the appropriate time on the schedule allows.  Standing appointments are subject to our Spa Service Cancellation Policy and will incur a $100 charge if cancelled within 24 hours or if you do not show up for your scheduled appointment time.  If you do not show for 2 standing appointments, we reserve the right to cancel any future standing appointments.

Late Arrival
All spa appointments have been designed to allow appropriate time for each service. If arrival is delayed, we will make every effort to accommodate your full appointment, but this is not always possible. Service time may be abbreviated to avoid delays for other guests.  Appointments missed by 15 minutes or more will be rescheduled.

First-Time Visitor Gift Card
First-time visitor gift cards must be redeemed within 3 months of receiving the confirmation email. After 3 months, the gift card and offer are no longer valid or available. The gift card is not combinable with any other offers or promotions and must be used for services or treatments totaling $150 or more. The gift card can only be redeemed once per patient.

Return Policy
We will be happy to accept returns on products purchased from the spa within 5 days of purchase if the product is unopened and unused.  All packaging must be in place and product seals must remain on the products. All refunds are for SPA CREDIT ONLY for future purchases. No cash refunds.


Obagi Medical Grade Skin Care: No Returns/Refunds

In the rare event of a significant allergic reaction seen and confirmed by our trained staff, we will appeal to the manufacturer on your behalf. If Obagi replaces the product to our office, spa credit will be granted. No Cash refunds will be granted.

Health History 

An updated Health History will need to be completed yearly as it is a regulation we must follow as a medical spa. All information remains confidential.

Age Requirements
Children under 16 are not permitted in the Spa for safety reasons. Please call our concierge for more information.

Loss or Damage
We regret that we cannot be responsible for any loss or damage of personal items. We strongly recommend that you keep all valuables with you during your scheduled appointment.

All major credit cards are accepted. Personal checks are accepted with proper I.D.  Returned checks will be subject to a $45 NSF fee plus a 4% monthly late fee charge. Any gift cards, coupons or spa packages must be mentioned at the time of booking.

As a medical spa, we provide medical services. Tipping is not accepted nor allowed for medical providers.

CALL/TEXT 337-852-8995 with any questions or concerns.